Liverpool City Council: Adoption of technology to improve quality and efficiency of domiciliary care services.

The eHealth Cluster provided support to the introduction of technology as part of Liverpool City Councils Home Care service. We supported the council, care providers and technology providers in the implementation and evaluation of the service.

There were two elements to the service (which are continuing):

  • PASS System – uses technology on smart phones to monitor care plans and care visits. Enables ‘red flags’ to alert discrepancies in the care plan. The system can also be accessed by family and support network so they can follow what is happening and issues arising in real time.
  • Caring Cloud – provides ambient monitoring in houses via LoRaWAN technology, enables people to receive the relevant care when needed rather than regimented care regardless of actual need. This technology also allows family carers and friends to be part of a flexible care package working with the Domiciliary Care Providers.

The LoRaWAN technology was installed in 2017, giving coverage across the city and enabling care providers and families to take advantage of the latest IoT devices to enhance care services.

Liverpool City Council were awarded the GO Procurement Innovation / Initiative of the Year Award: Health and Social Care Organisations for the Stop and Go project in April 2018, at the UK National Government Opportunities (GO) Excellence in Public Procurement Awards 2018/19

The Stop and Go project has also been shortlisted for the Best Public Procurement Project Award at the CIPS 2018 Supply Management Awards.   Being shortlisted in this category is a major achievement in itself  – as the category is generic – so covers all public procurement, not only social care and health. The full shortlist can be found here

Learning from Stop and Go
We have written up all the learning from the Stop and Go project and from the project evaluation that the eHealth Cluster carried out. The project focused on integrating technology into existing care services rather than on the technology itself. We are keen to share the learning from working with social care providers and commissioners and will be building on this learning as part of the Liverpool 5G Testbed as we expand the existing use of IoT sensors within care services. There are many interesting, practical lessons about integrating the technology within social care services.

This project was made possible by the European Commission funded StopandGo project.  Grant funding was used to transform social care service provision and create a framework for further adoption of technology.

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